Few managers and leaders understand how vital, intelligent, quality conversations are to the health and productivity of a company’s culture. Unhealthy conversations are at the root of relationships characterized by distrust, deceit, betrayal, and avoidance—leading to lower productivity, decreased innovation, and diminished results.
By learning how conversations trigger different parts of our brain, and how they either catalyze or freeze our brains in protective patterns, we can develop conversation that propel individuals, teams, and organizations toward success.
Conversations are the way we connect, engage, navigate, and transform the world with others. A seemingly simple act as "having a conversation" has the potential to build, change or destroy a company’s culture. Since our words are so powerful, we need to develop Conversational Intelligence®—a framework and perspective that enables us see how conversations create powerful links between relationships and culture.